Return Policy

At Yamizora, we maintain strict quality standards to ensure you receive jewellery that meets your expectations. However, if you receive a damaged, defective, or incorrect product, you may request a return within 3 days of delivery.

Return Process

1. Inform
Kindly inform us within 3 days of delivery by contacting our support team with your Order ID and clear photos of the product.

2. Return
Once your request is approved, securely return the product in its original condition and packaging. The product must be unused and include all original tags and materials.

3. Refund
After successful inspection, the refund will be processed to the original payment method or provided as store credit, depending on the situation.

Please note that certain items may not be eligible for return due to hygiene reasons unless the product has a manufacturing defect or damage during transit. Shipping charges, if applicable, are non-refundable unless the return is due to an error from our side. Yamizora reserves the right to decline returns that do not meet the above conditions.

Exchange Policy

At Yamizora, customer satisfaction is important to us. If you wish to exchange a product due to receiving a damaged, defective, or incorrect item, you may request an exchange within 3 days of delivery, subject to product availability.

Exchange Process

1. Inform
Notify us within 3 days of delivery with your Order ID and details of the product you wish to exchange.

2. Return
Return the product in unused condition with original packaging as per the instructions shared by our support team.

3. Exchange
Once the returned product passes our quality check, the replacement item will be dispatched based on product availability.

Exchange requests are subject to stock availability. Yamizora reserves the right to refuse exchanges that do not meet the stated conditions.